1. Delete from the app
If Pantrio offers an account-deletion option, use “Delete My Account” in the Profile or Settings section. The deletion process begins after confirmation.
2. Request deletion by email
If you cannot complete the process in the app, send a request from your registered email address using the link below.
Provide only your registered email address so the request can be matched to the correct account. Do not send a password or payment information.
3. Scope of deletion
- Account and profile information;
- Saved ingredient and recipe preferences;
- User content associated with the account;
- Technical records that are not required for legal or security purposes.
4. Time and exceptions
Verified requests are generally completed within 30 days. Limited records that must be retained for legal obligations, fraud prevention, dispute resolution, or security are deleted or anonymized after the mandatory retention period ends.